When traveling, peace of mind is essential. One of the most common questions new members ask is whether HomeExchange provides insurance or protection during exchanges. While HomeExchange does not offer traditional “insurance,” the membership includes built-in guarantees that protect both hosts and guests. Let’s break it down.
| Coverage | What it includes |
|---|---|
| Damage protection | Coverage up to US$1,000,000 for property damage during an exchange. |
| Theft protection | If you are subject to theft, HomeExchange provides compensation. |
| Cancellation guarantee | If your exchange is canceled, HomeExchange helps you find an alternative or provides compensation. |
| Member support | Dedicated support team to assist in case of issues or emergencies. |
1- How HomeExchange guarantees work
Unlike standard insurance, HomeExchange protections are included with your annual membership. They automatically apply to every exchange, with no need to purchase additional coverage.
🔎
Learn more about our guarantees
2- Real numbers: most exchanges go smoothly
99,7% of exchanges happen without any incident at all. The guarantees are there for peace of mind, but most members never need to use them.
🔎
Still have doubts? Find out how we can assist you
3- What to do in case of an issue
If something unexpected happens, you can contact the HomeExchange member support team. They guide you through the claims process and ensure your case is handled quickly.
🔎
See how to get in touch with member support
4- Extra protection you can add
Some members choose to keep their own home or travel insurance in place for an extra layer of coverage. While not required, it can add reassurance.
See what members say about HomeExchange
We always have nice guests who take care of our home. We always find a home to stay.
When we had a last minute cancelation by our host for a two weeks stay in Puerto Rico, HomeExchange was a great help. Unfortunately, it was too late to find a home for the next day, but the homexchange insurance helped us financially. The support sent messages to all the hosts in Puerto Rico asking for a possible stay. Our host was also very nice, contacting the support and explaining us how homExchange would help us. He even found friends to home us for a few days.
We really appreciated not being alone with no where to stay, the day we arrived in a country that we did not know.
Mireille — Click to see their review
I had my exchange canceled by the owner 1 week before my trip. I needed the support and guarantees offered, it was efficient and effective. Everything worked out in the end, they found another space that was even better than the initial one.
Member — Click to see their review
We recently had an exchange cancel last minute because of a medical emergency. Home Exchange worked hard on our behalf to find us another home that was everything we had hoped for. Rest assured their guarantees are for real and you can travel with peace of mind! Thanks Home Exchange!
Robin — Click to see their review
I recently requested to stay at someone’s place in Sydney Australia that got finalized. It was well and good until the owner of the house changed their mind and cancelled the exchange.
HE admin were quick to assist in a polite, professional and timely manner. They tried hard to find another place for us, which I thought was very kind of them.
I have since found a place in Sydney and still trying to find one in Brisbane, Australia. [...]
Rebecca — Click to see their review
Travel with a peace of mind
